• overseas delivery fee

 

- overseas shipping costs are calculated automatically at the cart. if you want to have a quick glance at the shipping costs, you can:

1. go to the shopping cart page, click the blue cart button to proceed to the next page.

2. choose "EMS (Asia)" or "International ePacket (Asia)" at the top section

3. at the "都道府県" section (the 3rd line), select any of the options (except the 1st one).

the shipping costs (配送料), calculated mainly by weight plus other factors, are shown in the right hand column even before entering other information.

please feel free to switch between EMS (Asia) and International ePacket (Asia) at the section above to compare the shipping costs.







OR, you can calculate by your own with the table below and the "unit for calculating overseas postage" found at each product page.



 
total units for calculating
overseas postage
(approx. gram)		 EMS
(Asia)
(currency: yen)		 International ePacket
(Asia)
(currency: yen)
1 to 200 1,400 680
201 to 300 1,400 780
301 to 400 1,400 880
401 to 500 1,400 980
501 to 600 1,540 1,080
601 to 700 1,680 1,180
701 to 800 1,820 1,280
801 to 900 1,960 1,380
901 to 1,000 2,100 1,480
1,001 to 1,250 2,400 1,700
1,251 to 1,500 2,700 1,920
1,501 to 1,750 3,000 2,140
1,751 to 2,000 3,300 2,360
2,001 to 2,500 3,800 please consult by
email in advance
2,501 to 3,000 4,300 please consult by
email in advance
3,001 to 3,500 4,800 please consult by
email in advance
above 3,501 please consult by
email in advance		 please consult by
email in advance
  faster
(arrives in approx. 
6-8 days)		 cheaper
(arrives in approx.
10-12 days)
tracking service yes yes
(as registered mail)
limit no weight limit maximum weight: 2kg
(=2,000units in this shop)
nominated day delivery not available not available
  
 

  • about customs and import charges

 

- you may be charged for handling fees or taxes as your order passes through customs of your country. if these taxes occur, they must be paid by the person receiving the parcel. as customs policies and import duties vary from country to country, if it is the first time you buy something from an overseas online shop, it might be a good idea to contact your local customs office to check the possible charges before you order.

 

  • about refund and returns

 

- please email us at info@animaruuu.com within 7 days of parcel's arrival in case of missing or damaged products. goods damaged after use are not subject to refund.

- we are very sorry that we don't accept returns out of personal preferences. please read the product descriptions carefully before buying and please feel free to email us if you want to know more about a product. thank you for your understanding. 

 

  • others


 
- some products cannot be shipped overseas due to licensing restrictions. such information is written on the individual product pages.

- many of the made in Japan cutlery and ceramic products don't come with an original box or / and product label when we purchase them as decided by the manufacturers. such information is written on the individual product pages. please rest assured as we purchase them all from reliable wholesalers in Japan. thank you for your understanding.

- overseas delivery is available for Asia only (exception applies, please refer to First Zone) at the moment due to limited manpower. please email us if you want to order outside Asia. thank you for your understanding.

- we are sorry for any mistakes and incomplete information in the English version. please refer to the Japanese version for more accurate information.

- if you do not hear from us after ordering or emailing us, please check if our email has landed in the spam folder. to avoid these situations, it might be a good idea to add our email address info@animaruuu.com to your Safe Senders List beforehand.

- we hope to be able to add some happiness to your everyday life through our lovely products and good service. thank you very much.